The UofG Helpdesk is where students can search for answers using the knowledge base, or submit requests for help or services.

MyCampus can be used to manage your student record and university finances, or to produce your own certifying letters and transcripts. Learn how to get more out of the UofG Helpdesk and MyCampus with our guides.

Appointment Booking

Appointments with International Student Support

The International Student Support Team offer two types of appointment; 20 minute Quick Query appointments and 1 hour long Welfare and Immigration & Visa Advice appointments.

Quick Query appointments are for any quick non-academic welfare issues.

Note: Quick Query appointments are not suitable for visa guidance or application checks.

Welfare and Immigration & Visa advice appointments are longer appointments for more in depth welfare or immigration issues or for step by step help with a visa application (for in-UK Student & Dependant visa extension applications or Start-Up applications only).

Note: If you are applying for a visa together with your dependents please don’t book an appointment yourself because a one hour slot will not allow enough time to check all of your applications. Instead, email International Student Support at internationalstudentsupport@glasgow.ac.uk to request a longer appointment.

Council Tax

For more general information on council tax please visit our Council Tax Exemption webpage.

Good Cause

If you are facing difficulties that disrupt your ability to do a particular assessment or examination, good cause is the process for asking the University to take this into account. The University may be able to make appropriate allowances for assessments or examinations, such as waiving a late penalty, granting extensions, or allowing a resit.

Please refer to the information published by the Senate Office for latest updates to the good cause process and regulations in light of Covid-19. Your advisor of studies may be able to provide additional advice.

Self Service Documents (Letters, Transcripts)

Troubleshooting Self Service Issues
Our self service documents open in a new window or tab. If you are trying to generate your own documents and nothing happens, you may need to disable your pop-up blocker or allow pop-ups for University of Glasgow pages.

If you have disabled your pop-up blocker and you are still having issues generating your document you may need to clear your browser cache.

Your Student Record

For more general information on how to manage your student record please visit our Personal Information Updates webpage.